Shipping Policy

Shipping costs vary based on several factors:

• Volume and weight of your shipment
• Shipping method chosen (sea, air, or express)
• Origin and destination locations
• Type of products being shipped
• Current market rates and fuel surcharges

For OnePrice orders, shipping is included in your quoted price. For custom orders, we provide detailed shipping quotes as part of your overall quotation.

All shipments come with tracking capabilities:

• Real-time tracking updates via our portal
• Email notifications at key milestones
• Estimated delivery date updates
• Customs clearance status visibility
• Delivery confirmation notification

Import duties and taxes are applicable on all shipments entering India:

• Duties vary based on product category (HSN code)
• GST applies on the landed value of goods
• We provide duty estimates in your quote
• Our network handles customs clearance
• Documentation prepared to minimize delays

We offer flexible delivery options:

• Door-to-door delivery to your warehouse or office
• Port pickup available if preferred
• Multiple delivery addresses for split shipments
• Delivery coordination with your team
• Proof of delivery documentation

In case of shipping issues:

• Report any damage or discrepancy within 48 hours of delivery
• Document issues with photos and detailed description
• We assist with carrier claims processing
• Insurance options available for high-value shipments
• Dedicated support for issue resolution