Frequently Asked Questions

ImportNow is your end-to-end partner for importing goods from China to India. We handle everything from product sourcing and manufacturer verification to quality inspection, logistics, and customs clearance. Our goal is to simplify the import process so you can focus on growing your business.

We work with D2C brands expanding their product lines, Amazon and Flipkart sellers scaling inventory, professional importers streamlining operations, and businesses sourcing directly from manufacturers. Whether you're a first-time importer or an experienced buyer, we have solutions for you.

Unlike traditional sourcing agents, we're true partners invested in your success. We offer transparent pricing with no hidden fees, modular services so you only pay for what you need, on-ground presence in China, and comprehensive support from sourcing to delivery.

We have experience across electronics, consumer products, medical devices, home & kitchen, fashion & accessories, industrial equipment, toys & games, sports & outdoor gear, and more. If you're unsure about your category, just ask us.

Our core services include: Brand Building (product design, packaging, private labeling), Product Sourcing (manufacturer identification, negotiation, verification), Quality Inspection (pre-shipment checks, factory audits), Supply Chain & Logistics (freight forwarding, shipping, warehousing), and Customs Clearance (documentation, duty calculation, compliance).

No, our services are modular. You can choose exactly what you need and skip what you don't. Whether you need just sourcing, only inspection, or the full end-to-end package — we adapt to your requirements.

Yes! We arrange and guide factory visits for our clients. We'll help with travel coordination, factory scheduling, provide on-ground support, and even translator services if needed. It's a great way to build direct relationships with your suppliers.

Absolutely. Our brand building service includes product design consultation, packaging design support, private labeling assistance, and brand positioning guidance. We help you create products that stand out in the market.

OnePrice is our simplified import service designed for first-time and small-volume importers. You get one consolidated, upfront price that includes everything — sourcing, shipping, customs, and delivery. No hidden fees, no surprises.

OnePrice is perfect for first-time importers testing the waters, small orders under ₹1,00,000, personal imports, and anyone who values simplicity and predictable costs over complex negotiations.

OnePrice is designed for shipments up to ₹1,00,000. For orders exceeding $1000 in value, we recommend discussing your needs with our team for a customized solution.

Currently, OnePrice supports imports from China. We're expanding to support 7 countries soon — you'll see all available options in your portal after signup.

After placing your order, you'll have access to our tracking portal with real-time status updates. You'll see clear milestones from sourcing to delivery, with estimated timelines for each stage.

For our full services, we provide custom quotes based on your specific requirements. For OnePrice, you get an all-inclusive price upfront. We believe in transparent pricing — you'll always know what you're paying for before you commit.

No hidden fees, ever. We're upfront about all costs. Your quote includes everything discussed, and we'll clearly communicate any potential additional costs (like unexpected customs duties) before they occur.

We accept bank transfers, and for certain services, online payment options. Specific payment terms and methods will be discussed during the quotation process based on your order size and requirements.

Shipping times vary based on the method chosen and order complexity. Typically, sea freight takes 25-35 days, while air freight takes 7-15 days. We'll provide estimated timelines with your quote and keep you updated throughout the process.

Yes, customs clearance is one of our core services. Our established network in India ensures smooth clearance. We handle documentation preparation, duty calculation, customs liaison, and compliance assurance.

Yes, we provide door-to-door delivery services. Your products can be delivered directly to your warehouse, office, or any specified address in India.

We conduct thorough quality inspections at multiple stages: during production (if applicable), pre-shipment, and before dispatch. Our team performs physical checks, reviews specifications, and documents everything with detailed reports and photos.

If our inspection reveals quality issues, we work with the supplier to resolve them before shipping. If issues are discovered after delivery, we'll help mediate with the supplier. Our established relationships give us leverage to ensure fair resolutions.

Our 5+ years of experience and 1000+ manufacturer relationships give us deep knowledge of reliable suppliers. We verify business licenses, conduct factory visits, check production capabilities, and review track records before recommending any supplier.